I received First class service from both Cheltenham and Worcester shops after an issue I had with the Gloucester branch regarding the availability of shoes displayed on the shelf in my size stating they were not available at the shop but they had a pair in Cheltenham as shown on her mobile but she could not ring them to ask if in stock as she did not know their number perhaps I would go across there This answer was not what expected so I left and proceeded to travel across to Cheltenham where I was greeted by a friendly and most helpful assistant Wendy. She in turn apologised for having a wasted journey as they were not in stock there as I had been told However, she had a different attitude, again apologising but she got phone out to look on line to see if could order from another store but after several attempts of trying she managed to locate for me at Worcester but concerned that they could not be delivered only collected. This was arranged for me to do with the Worcester shop. At both branches It was good to be treated as a valued customer with such friendliness and smiles and ensured that I was happy before leaving both shops. Anne the Manageress at Worcester again apologised for the trouble I had been put to. Definitely will be visiting either shops in the future