I ordered these shoes from Merry Hill to be delivered to West Bromwich. I went in Saturday as I had not heard anything. We were told they were not there and they didn't know where they were. The sales person said we would be able to have a pair that was not in the sale (same different colour) for the price we had paid as it wasn’t our fault. The Manager at West Bromwich confirmed this by e.mail. He told my mom by phone that she would have to go to Merry Hill as she paid in cash for a refund (this has caused her a lot of worry as she is in her 80s). He has now told me after a phone call with him that she can not have the shoes at the sale price but he can now refund her at West Bromwich. I am really dissapointed with Clarks and how we have been messed about, she just wants the shoes she ordered.