From our experience they are nothing like they used to be, we purchased some school shoes for my daughter, she wore them less than 2 months, they split at the back. The Store Clarks Junction 32 Castleford were very dismissive, offered a 50% voucher, didn’t offer to fix them or replace, Clarks customer service was unfortunately worse then their shoes, they made us jump through hoops, kept us on the phone 30 minutes, they offered to let us speak to a manager and then left us hanging for 15 minutes. Possibly the worst shoes we’ve had in many years, cheap and nasty, just like their customer service