My husband recently had a issue with his Clark’s boots having a defect with the heel. We were traveling and he noticed the heel had split in a weird spot and was now wicking water into the boot. He had them less than a year. We stopped in a Clark’s store where the sales associate offered to sell him a new pair (different style) and give a credit towards them. Unfortunately, she did not have his size available, so we said we would take care of it at home. When we went to our Clark’s store, the girl who was “manager” wouldn’t even look at them and said it wasn’t her problem! Seriously, would not even look at them! We drove 30 minutes to have her treat us worse than I’ve seen anyone ever act with a customer. I, myself, have numerous years in retail and retail management and my husband is a quality manager. She came across as extremely rude, unprofessional, uneducated, not to mention untrained. She was so rude to my husband, I stepped over to the counter and asked for the name and contact info of her district manager. She would not give me any contact info and begrudgingly gave the customer service number. She even refused to give me her name! A sure sign that a person knows they are treating you unjustly and don’t want to be reported! She said the company has been “shaky” for the last few months. I have no idea what she meant, but if this is the way they stand behind their product and treat customers, then I guess things are “shaky”. I immediately called customer service when I left the store and was told that shouldn’t have happened and the district manager would be sent an email and would call me. Well, that was over 5 days ago and no call. Obviously, customer service and product quality are both suffering at Clark’s. They charge too much for boots that you essentially get one season of wear. It’s a shame when I look at our shoes and ALL are Clark’s except our sneakers and one or two others. Time to shop other brands. They just lost 3 customers with this incident. I will be sure to tell all my friends as well. This was the first time we had an issue with Clark’s but that store manager along with a DM who doesn’t follow up is unacceptable! We gave them an opportunity to make this right and instead it just gets worse. Poor quality and poor customer service, not the formula of a good company. Maybe that’s what she meant by “shaky”.