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Lily Lin
We were in the Waterloo Outlets, my mother wanted to buy a shoe that she had really liked. As we were proceeding to checkout, we had noticed the price seemed a bit weird. We asked the employee and she had said the price that we had seen were after the sale. My mother, who doesn't understand English, had probably just accidentally read the label wrong. As seeing how the prices had raised by 40 dollars, we believed the price seemed a little unreasonable. We put the shoes we wanted back, said thank you and sorry for the inconvenience and then left. But as we were preparing to leave, the two employees rudely began groaning and laughing at us. They had complained about us before we had even left. I don't understand how one can be so rude to others. We understand that working in a mall can be a bit tough and exhausting at times, but it doesn't give you any right to be so rude and disrespectful to not only your customers, but to people in general. We were very dissatisfied with the experience we had today. We usually love shopping here, but after this experience, we're not so sure anymore. The shoes were nice and beautiful, just not so much the employees.
5 years ago
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Clarks Shoes has a 2.5 average rating from 571 reviews

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