Horrible is all I can say. We are on a cruise and in cork my wife bought a pair of shoes. They were dirty on the bottom and we were told that is just from people walking around as They tried them on. My wife also asked the return policy in case the shoes hurt her after wearing a bit. We were told that as long as she stayed on carpet no problem. That night she wore them on the carpet and they indeed started to cause pain and a slight blister. In our next port Dublin we took them into the store for a refund. The manager Mary said she would not take them back as they had been worn. We explained that she had only worn them on carpet and that they were dirty when she bought them and would never had accepted them if the cork store had had any others in her size. Mary said that the policy is not to accept them back. We took a tissue and ran it along the floor in the Dublin store and showed Mary just how dirty her floors were And that is why there was some dirt on these shoes. She did not like this but offered to give us a gift card for the full amount. Since the gift cards are only good in Ireland this did us no good so we explained this to her and asked why if she is willing to give a gift card would she not refund us. With that she asked us to leave and take our dirty (not really much) shoes with us. If you are thinkers by of Buying from Clark’s please take heed of our experience and do not put your money at risk. We lost $100 dollars for a pair of shoes that are useless to us Edit