Terrible customer service which has gone downhill in recent years. Shoes used to be delivered to store free and would arrive two or three days later. Now I pay in advance and a week later nothing has arrived. Nobody even answers the phone when you ring the store. Head Office tells me that no, they still haven't arrived, but miraculously a pair in the right size has shown up in the store (which weren't there when we ordered them) so we can have those. I If I hadn't rung, I presume I would still be waiting this time next week. I don't think they have a clue what they are doing. We used to buy (literally) dozens of pairs of shoes a year from Clarks and I bet we haven't bought more than two or three pairs in the last 12 months.