I purchase foods at least 4 days a week from one Coop shop (Wraysbury Staines, UK) as I do not have an alternative nearby. First of all, the prices are too high for the quality of foods they sell and secondly, the customer service is awful. Recently, I had been purchasing a particular fruit from the shop and out of 5 times I purchases, the fruits were rotten 3 times even though they look good from the outside. I talked to one of the managers and he said to me to bring a photo of the damaged fruit the next time if I encounter the same problem. With this reassurance, I purchased on that day too, there again, the fruit was rotten. I took a photo and went to the store a few days later. There was another person dealing with the customers, to who put up my problem. He was not happy to my gentle complaint and started murmuring and refused to look into it. I stood my grounds and thought of utilising my rights and asked for a refund. At that point, the money was not so important to me but passing a message to the management was. Should not they be responsible for the quality of foods they sell to the public? The coop gentleman was rude in his behaviours and body language apart from disrespecting my genuine complaint. After some arguments he finally refunded the money unthankfully and said, he would not care next time. This is an utterly bad and unfair practice. Should the company look into such issues or do they think such are insignificant issues. I will think twice to visit Coop again.