First time online shopper with Co-op. Never again. I did some shopping for the first time ever with the Co-op. Shan’t be repeating that mistake: First they sent out someone else’s order mixed in with mine, which were it not for my integrity I could’ve had. Then one of my items was missing. Then I was charged for 2 carrier bags for 2 small items, despite them only being in one bag, which in any case I gave back as had my own. Then when I emailed about the missing item, and the mix up, I’d included the total refund to include the bags I’d been charged for but hadn’t used, stating this too. Long story short, the reply I got back was dismissive, and also felt dishonest. I shopped at the Co-op because I’d thought they were ethical. But charging for items not used, no matter how paltry the amount, adds up. And it seems they’re making a tidy profit from doing so if that’s their standard practice. I’ve obviously now taken my business elsewhere. In fact I’ve already received an issue free online order from another supermarket. When I went to write this, I was a bit shocked actually at the volume of similarly negative reviews. Such a shame. It’s the details that count, no matter how small, and really they’re relatively easy to get right. It’s also about treating people kindly and honestly.