I visited the Costa outlet at Tesco's in Braintree on 20 September with my daughter, after we had sat down my daughter was called away to deal with something for her son and her coffee was getting cold. I asked the barista Cathy if she could pop the coffee in the microwave for my daughter, she asked her colleague Emily who said she couldn't do this for health and safety reasons but she would do a fresh coffee for my daughter instead. When my daughter texted to say she was on her way back Emily very kindly did a fresh cup of coffee and put it in a takeaway cup because we didn't have time for her to drink it in the coffee shop. They were so kind and to my shame I intended to post this review when I returned home to Staffordshire and I forgot but Cathy and Emily I did remember eventually and once again thank you.