Went to Costa in Hanley, Stoke on Trent with my two children. Ordered a Kit Kat Frappe for my 9 year old which the poster advertises as coming with a Free Malteaser Bunny and which cost £4.45 for a small sized one along with 3 portions of toast and 2 other large drinks. When the young girl made the drink I asked where the Bunny was. She said ‘we’ve run out’. I said ‘can my daughter have some marshmallows … please’. She said ‘that will cost extra’. I responded ‘but you’ve run out of the Bunnies surely you can give her some marshmallows’. I said ‘you should have told me when I ordered’. She said ‘I did’. I said ‘what did I say’ as I really hadn’t taken in that information if she had said so. There was no apology, smile, enthusiasm etc. How harsh, uncaring and petty to refuse giving out 2 or 3 marshmallows for my daughter who was disappointed about not getting the chocolate bunny. Maybe they need to stock up better in future! as someone who works in retail myself on the checkouts I make a point of being polite, friendly and apologetic. Usually I find the staff in Costa to be lovely. Not this time!