Having Visited this branch at Castle Marina Nottingham on 20.3.20 we went via the drive through and tried to place an order on the intercom, but whoever was manning it could'nt hear me or my wife so we proceeded round to kiosh as we were holding back other customers. Got to kiosh and told them what happens and got a rather rude reply. You cant order here and you will have to drive round and place your order via the intercom as there are customers behind you waiting! Really why is it difficult to take my order there and then when its was only for two coffees, Customer service stinks especially in the Coronavirus scare we are in! needless to say we drove off and went to Starbucks instead really recommend them alot more customer orientated