I went to Dick‘s The purchase of mountain bike in Summerlin, Nevada. It was the grand opening and they were completely unprepared and uneducated. It took me two hours just to keep getting information from someone about a bike and then actually purchase the bike. I knew what I wanted ,I said what I wanted, I pointed out what I wanted and still it took that long because the one team member who was in that area kept getting pulled away it continued from the moment I stepped into the bike department to the checkout. The customer service at that store is horrible. We do not have train team members in place with the right knowledge to help customers. It was beyond frustrating and I almost walked out four times I was so tired of waiting. Not the customer experience I had expected with this brand name store I will not be returning .Whoever the manager is at that store I suggest he trade more people and be more prepared for any kind of grand opening in the future