DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.81

1.8 Rating 247 Reviews

19 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 247 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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DICK'S Sporting Goods 1 star review on 31st January 2025

Anonymous

DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

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“I’ve noticed that the Dicks sporting goods in Pflugerville in the Stone hill town center are very racist towards customers walking in the door and making sure to follow customers around the store who are just looking, they also have favoritism in their work field, if one of the managers or ur boss doesn’t like you they will schedule you less they don’t communicate with you on what you need to work on they just cut your hours. employees often talk abt other customers and workers behind their backs assuming no one has heard or noticed. I feel they need to work on their hospitality and the favoritism that goes on throughout that work company.”

Helpful Report

Posted 5 days ago

“Surprised by the lack of customer service in busy Pembroke Pines FL store.. Shoe dept staff consisted of a few young men who offered minimal to no info regarding brands and/or size recommendations . Customer seating was inadequate with torn vinyl upholstery. We also hoped to find high quality rowing machine(s) but the store only had 2 lower end models on display. All in all a highly disappointing experience.”

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Posted 5 days ago

“I recently bought a pair of Brooks Divide shoes. They were not the Brooks quality that I have purchased in the past. I returned them and was charged a fee. I paid the difference and purchased the Brooks Adrenaline Ghost ($130.00). They are not the quality of the older Brooks Shoes. I am sorry to say I will not return to Dicks. I feel they are selling low quality products.”

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Posted 6 days ago

“Went to buy some pickleball shoes today from Dick's sporting goods the young woman working in the apartment didn't seem to want to be bothered to wait on me the shoes are stored on the back so I couldn't get my size she got me two different sizes drop them off and left again not to be found there was a another woman in the shoe department but she didn't seem to be want to be bothered dealing with customers I would give you a customer service score of zero the store appear to be full of employees there is only about 10 cars in the parking lot for customers it wasn't like they were busy or anything management at Dick's need to find out how the motivate their employees to take better care of their customer”

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Posted 1 week ago

“I bought a helmet on march 2025. The helmet was made in 2020.”

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Posted 1 week ago

“Great place to shop for indoor outdoor items for a reasonable price and clearance”

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Posted 1 week ago

“I would give this a zero stars if I could. I have nothing but issues anytime I order something. I ordered cleats yesterday for my son who needs them today since his ripped. They were quick to take the money out of my account but say they don't have an order for me. I have had to many issues with this company and will not shop here again.”

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Posted 2 weeks ago

“Their “rewards” program is a joke! Spent $1500 on a purchase and received $10 rewards! Could have saved money at my local golf club!”

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Posted 2 weeks ago

“They had a variety of alot of items.”

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Posted 2 weeks ago

“I really enjoy the selection of merchandise.”

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Posted 2 weeks ago

“Excellent customer service in the women’s shoe department today. Two of your employees assisted me. They were both pleasant and helpful. I wish I could remember their names, but you should be so proud to have them as employees.”

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Posted 2 weeks ago

“Order a Penn State wrestling shirt that came with nothing printed on it. After calling them I soon found out that fixing this mistake was 100% on me. I had to return the shirt through FedEx or drive one hour to a Dick’s Sporting Goods store before they would send me the product that I ordered. I agreed to return the shirt, but I wanted a new one sent immediately they refused to do so. I am done shopping at Dicks sporting goods. They were so worried about not getting their $50 shirt back that they lost a customer for life.”

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Posted 3 weeks ago

“I bought a treadmill today at Dick's in McHenry Illinois. I just want to give a shout out to Ron, John M, and Tyler. They were all so knowledgeable, helpful and extremely friendly. Thanks you guys!”

Helpful Report

Posted 4 weeks ago

“Outstanding Customer Service by Younis! I had an incredible experience at the Canton, MI. 48188 store today, thanks to Younis! Despite how busy the store was, he went out of his way to help me find a pair of Nike pants in my son's size (L). When I mentioned I was considering ordering online, he immediately offered to check in-store availability. To my amazement, he quickly found the last pair in stock within just five minutes! My daughter and I were beyond excited and truly appreciative of his effort. It's rare to receive such exceptional customer service these days, and Younis absolutely exceeded expectations. Thank you, Younis, for your kindness, efficiency, and willingness to go the extra mile! WOW!!! 👏👏👏”

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Posted 1 month ago

“I went to return a pair of tennis shoes and they would not take them because I had worn them a couple of times. And this is why I shop at REI from now on.!!!”

Helpful Report

Posted 1 month ago

“Plenty of people working, putting stock away. 1 person working the shoe depth. Hour wait. Bought the $160 shoes with $20 coupon that doesn't work on 80% of the shoes being sold so no discount. But the people were all friendly!”

Helpful Report

Posted 1 month ago

“I received a pair of Hoka's for Christmas tgat were purchased at Dicks. The foam started tearing away from the bottom of the shoe and they won't exchange them. I only walk in these shoes. They are still like brand new and they won't exchange them. I won't ever purchase shoes from Dicks again. $150 shoes should not be doing this.”

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Posted 1 month ago

“I recently gave Dick's a bad review based on my experience with trying to return a fishing pole that I had bought a protection for for. The protection policy was a huge hassle however I am happy to say that someone from Dick's contacted me and made it right. Dick's went above and beyond to show me that they care about their customers and their reviews. I will continue to shop at Dick's and would recommend them to a friend.”

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Posted 1 month ago

“I purchased a fishing rod and reel for roughly $20 last October. They offered me a 2 year warranty for another $6 and explained that if it ever broke I could just bring it into the store to exchange it. Yesterday my rod broke. I took it in and they informed me that they had changed their return policy and that I needed to contact asurion who holds the warranty. Asurion sent me a shipping label by text and told me to ship UPS. I went to UPS and they wanted $24 to ship it. I contacted Dick's online, they referred me to Dick's on the telephone and everyone says they're really sorry but their computer program won't let them help me unless it was an online order. I'm done calling them and driving back and forth trying to resolve this. I've spent over a thousand dollars at Dick's but now I'm going to try somewhere else.”

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Posted 2 months ago

“I place an order for Football Cleats & gloves. My order was canceled for no reason but I was charged. Spent an hour on the phone to be told I have to reorder and wait for a refund. If I could give a negative star I would. Looking for these items elsewhere!!”

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Posted 2 months ago

DICK'S Sporting Goods is rated 1.8 based on 247 reviews