DICK'S Sporting Goods Reviews

Name: DICK'S Sporting Goods
Rating: 1.76

1.8 Rating 202 Reviews

18 %

of reviewers recommend DICK'S Sporting Goods

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Metrics

1.8

Based on 202 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

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DICK'S Sporting Goods 5 star review on 12th January 2025

Crystal

DICK'S Sporting Goods 1 star review on 12th January 2025

Tremika Francis

Anonymous

Anonymous // 01/01/2019

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“Terrible return policy. Got a gift with tags, no receipt a few days ago. Got 25% of the value stated on the tags. Horrendous”

Helpful Report

Posted 5 days ago

“Got the wrong size shoes! Took em home put in closet, and then tried them on. They are the ghost version . Apparently the dont fit nothing like my. Adrenalines! My toe was at the front of the toe of the shoe. I drove 36 miles to New Philadelphia and asked them to exchange them for larger size. The young man said I was 1 dayover the return time, mind you. Theses shoes have never been worn and I have the receipt”

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Posted 6 days ago

“The worker, Alvin, in the shoe department was amazing! Very patient and knowledgeable! The location was New Braunfels, TX. Thanks Alvin!”

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Posted 6 days ago

“Trash don't shop here they charge you for express delivery then send you trash ghetto package like as if it's paged neat in a empty box then make you wait this is a trash trash trash company”

Helpful Report

Posted 6 days ago

“I have been to multiple DICK's Sporting Goods stores in Maryland and by far the worst customer service. I'm not sure if the company enforces proper training but they really need to work on customer service.”

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Posted 1 week ago

“Sorry, had to give a 0 star for this review. Order shoes from store in Gilbert and got sent shoes that were used already. Called customer service, spoke with Tina and all she could do was order a new pair and return the old ones back. Just spent close to $200 on OC shoes and now spend another $200 for same ones. Have to wait 5-7 days for original return option sucks. Who has $400 to spend in 3 days. When you order shoes you expect to get new unused shoes, not worn ones. Please inspect shoes, etc. on all orders. Not even a discount code was an option. Sad to say, horrible customer service.”

Helpful Report

Posted 1 week ago

“Only because I can't give 0 stars . I will never order anything from them again. They applied my gift card, and THEN billed my credit card for the full amount. Totally useless customer service. You can't even check your gift card balance, and the shipping charges are astronomical.”

Helpful Report

Posted 1 week ago

“The shoe department has terrible customer service. It is very unorganized and there is no system for first come first service. It is chaotic. We were served by Ryan it took him a very long time to get my shoes. He was distracted and had poor customer service skills.”

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Posted 1 week ago

“My grandson wanted a pair of Nikes for Christmas so I got online to see where they had them in stock, it showed Dick’s. I went to the Modesto store and Vincent helped me. Vincent was very helpful, polite and answered all my questions and more. They definitely need more employees like Vincent. Unfortunately the size I needed they were out of so Vincent got on their website and ordered me a pair. When I received the shoes apparently no one looked inside to see that the security tag-sensor was not taken off. And yes I was upset for a few reasons. One that I paid an extra $25 to make sure that it would be delivered before Christmas and secondly this was the only present that my grandson asked for and now he wasn’t able to wear them on Christmas Day because the employee that pulled the shoes didn’t do his/her job. Thanks”

Helpful Report

Posted 1 week ago

“Don't ever buy anything online from Dicks. They don't send you what you ordered and think they can give you something else to fulfill your order. You will spend hours trying to get it returned. They will waste your time and energy. Vote with your feet. I will NEVER buy anything from Dicks again. PERIOD. They need the company to get overhauled. I can tell they are headed toward eventual obsolescence and bankruptcy”

Helpful Report

Posted 1 week ago

“Terrible customer service. Ran by a bunch of lazy kids. Say they don’t have stuff because they’re too lazy to go check then you go yourself there to look and there it is. Christmas return policy is a joke. They want to sale the product for top dollar but then only want to offer a partial refund or none at all. What are these stores coming to. No wonder stores are”

Helpful Report

Posted 2 weeks ago

“I ordered a pair of Clifton 9's from Dicks as a Christmas gift for my daughter. When she opened them on Christmas morning there were 2 different shoes in the box. I called customer service after Christmas and was told I could take them to the Opelika, AL location, 2 hours roundtrip, and exchange them for the correct shoes. I asked the rep to please make sure the shoes and size I needed were there before I made the drive. I was assured they were. They werent. So I called customer service from the parking lot and was told to leave the shoes at the store I was at, and they would get the correct shoes sent to me. This was Friday, December 27th. I was told they would arrive by Monday, Dec 30th at the latest. They just came in today, Jan 2nd. And to my disbelief, the box said Clifton 9, but the shoes were Bondi 8's. I was told the correct shoes could not be sent to me until they had the wrong ones that I received today. I'm done with Dicks, and told the customer service rep that I just wanted a refund and have already placed an order with another store. I have ordered shoes online for years and I have never had anything even close to this happen. Dicks might want to make it mandatory that employee actually look in the box before shipping shoes. The incompetence I experienced with Dicks is almost beyond belief. And I will never order anything else through Dicks. I hope management cares enough to tighten things up so this never happen to anyone else again.”

Helpful Report

Posted 2 weeks ago

“The worst sore ever. I went to Duicks Sporting Goods 5 times in my whole life. I will never go back again, the manager at the store they have in West Palm Beach is a Robbot now a real human being. She does not understand and she does not listen. She is the kind of person who does not have a brain and corporate put her there to repeat their stupid policies. I will never go back to their store.”

Helpful Report

Posted 2 weeks ago

“Horrible delivery service. Don't ever order sports cards if you want to receive them the same year that you ordered them. Difficult customer service experiences as well”

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Posted 2 weeks ago

“I ordered something online, mostly because the store here in my town has a really poor selection. I needed to return it, and just for kicks, I wanted to see what price they'd return it at if I didn't show them my receipt. They wanted to return it for $5.75 because "that is the lowest price it's been." Sorry, but Dick's doesn't sell anything for $5. Maybe a piece of stale candy. So they're basically lying. Do they need the money that bad?”

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Posted 2 weeks ago

“Saturday Dec 28, 2024 my wife and I went to your Coon Rapids store to buy a treadmill. We were helped but got confused with what the sales person was telling us. We were ready to spend $1000 and we were told that unit was on special but they had none availlible and we could not buy the floor model. I went back to the store on Monday and found a manager to help me. He called the Woodbury store and they said they had 2 of the one I wanted and would have one ready for me to buy when I got there. I Drove there right away (a 45 minute drive) and they said they did not have the treadmill I came to buy. After dealing with service like this I will never buy anything at Dick's again!!!!”

Helpful Report

Posted 2 weeks ago

“STOLE from me. DO NOT USE. Sent info before review, NO HELP!!. STAY AWAY. Sent payment for black friday coat never got. NO HELP. Have picture to prove but will not post. Says it all people.”

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Posted 3 weeks ago

“I ordered tennis shoes for a family member and they should’ve been delivered well before Christmas. They showed up the day after Christmas and ruined one of my families Christmas gifts.”

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Posted 3 weeks ago

“I placed an order on Dec 11 with an estimated delivery date Dec 14-17 but still didn't receive my order. I just followed with customer service and of course they blamed Fedex when my order has not even been handed to Fedex. Such a disappointment”

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Posted 3 weeks ago

“Why is Dicks soooo expensive 😕?”

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Posted 3 weeks ago

DICK'S Sporting Goods is rated 1.8 based on 202 reviews