I ordered a pair of Clifton 9's from Dicks as a Christmas gift for my daughter. When she opened them on Christmas morning there were 2 different shoes in the box. I called customer service after Christmas and was told I could take them to the Opelika, AL location, 2 hours roundtrip, and exchange them for the correct shoes. I asked the rep to please make sure the shoes and size I needed were there before I made the drive. I was assured they were. They werent. So I called customer service from the parking lot and was told to leave the shoes at the store I was at, and they would get the correct shoes sent to me. This was Friday, December 27th. I was told they would arrive by Monday, Dec 30th at the latest. They just came in today, Jan 2nd. And to my disbelief, the box said Clifton 9, but the shoes were Bondi 8's. I was told the correct shoes could not be sent to me until they had the wrong ones that I received today. I'm done with Dicks, and told the customer service rep that I just wanted a refund and have already placed an order with another store. I have ordered shoes online for years and I have never had anything even close to this happen. Dicks might want to make it mandatory that employee actually look in the box before shipping shoes. The incompetence I experienced with Dicks is almost beyond belief. And I will never order anything else through Dicks. I hope management cares enough to tighten things up so this never happen to anyone else again.