My experience purchasing the Sole F80 Treadmill from Dick's was completely ruined by their delivery contractor, AIT Worldwide. The issues began with untrained staff providing inaccurate information. When I called to confirm the delivery date and time, I noticed that the paperwork indicated I had only "standard delivery," despite having paid for "room of choice delivery." I immediately called Dick's to clarify the issue and to ensure that Dick’s communicated with AIT. A manager from AIT finally reached out after I threatened Dick’s to cancel my order, confirming that the staff member I spoke with was new and had made an error. What frustrated me the most was that the initial representative insisted I was wrong and never even bothered to consult with a manager for clarification. The final straw came on 2/7, when AIT failed to deliver my treadmill during the scheduled window of 12 PM to 3 PM. No one from AIT called to provide an update. When I called at 3:30 PM, I was told they would arrive at 4:30 PM, but no one showed up. I called again at 5:30 PM and was given an updated ETA of 6:30 PM, which came and went with no delivery and no further communication. This lack of professionalism and the blatant waste of my time left me incredibly frustrated. In the end, the poor service provided by AIT led me to cancel my order with Dick's. I strongly urge Dick's to reconsider their partnership with AIT, as their service was the sole reason for my decision.