I purchased a fishing rod and reel for roughly $20 last October. They offered me a 2 year warranty for another $6 and explained that if it ever broke I could just bring it into the store to exchange it. Yesterday my rod broke. I took it in and they informed me that they had changed their return policy and that I needed to contact asurion who holds the warranty. Asurion sent me a shipping label by text and told me to ship UPS. I went to UPS and they wanted $24 to ship it. I contacted Dick's online, they referred me to Dick's on the telephone and everyone says they're really sorry but their computer program won't let them help me unless it was an online order. I'm done calling them and driving back and forth trying to resolve this. I've spent over a thousand dollars at Dick's but now I'm going to try somewhere else.