To be fair, my only interaction with Dick's has been online & with their phone customer service. This was my first & LAST transaction with this company my experience was that bad. I ordered a white Nike bra online on their Thanksgiving Black Friday Sale. I received the bra on 12/4, & the product was bad. The bra was absolutely filthy. It had arm pit stains, stains along all the elastic going around the entire bra where it would rub against skin, ink, dust, & dirt. It looked as if it had been worn & then returned & mopped the warehouse floor. I called their customer service number immediately & spoke to the 1st of a long line of reps. In honesty he was great & the only one who cared about the customer. He apologized, stated that this was unacceptable, was immediately shipping a replacement, & because of the deplorable condition of the item I received, also refunding me & gave me the new order # with the estimated ship date. He also stated that I would receive a confirmation e-mail with the tracking # & I would also receive a phone call from their customer relations department to follow up on what happened. Per this rep "Dick's was going to make this right." That comes & goes with no e-mail, no phone call. I call on 12/6, speak to another rep to see if the order shipped. This rep states that the order shipped, to expect delivery around 12/12. Again, that date comes & goes, no package. I called today, 12/15, again to find out where my package is & state the above. The 1st rep I get this time around is horrible: rude, does not even verify my account - name, etc, my questions are answered with dead silence, & outright states that my replacement order never shipped because I "never paid the bill." I met that with hanging up. I called again, got another rep who was really good & did care. I explain all of the above again, & he states that he sees all that in my account & admits that the 1st rep on 12/4 had made a mistake, that because I was refunded they cannot send out a replacement - even though they had A) Sent out a disgraceful product & B) That's what was promised. I stated this & the fact that I had now been jerked around for 11 days at this point: No one had followed up with me in a phone call, no e-mail was sent, a rep stated that the order shipped on 12/6 even though that was clearly NOT the case, & even after all that again, no one called to state that a mistake had been in the 1st place! Not to mention the disgraceful piece of junk they thought was okay to ship me to begin with, & even with the sale it was Nike & still $24. The rep stated he agrees with me & again he can see it notated in their system that I was promised this, the multiple calls, the hassle I've gone through, & that IT WAS THEIR MISTAKE. However, there was nothing he could do but he could send me to a supervisor. I wait now 8 minutes for the supervisor to come on the line. I again explain the above & what I've gone through. He states that although it was their mistake, they won't honor any of it, but he can upgrade the shipping & I can pay for the item again at a reduced cost of $17.97. I paid $24.60 at initial purchase. I declined the offer, wished him well, & the call ended. I remained calm throughout the call, but I've been mad all evening. I only gave them 1 star because I had to, if there was an option to leave zero stars I would have. They do not stand by their products & they do not value their customers. The fact that a shoddy product made it in a box & was shipped out to me & to document promises made to a customer, admit to it, then renege on that, then ask for payment with a $6.63 discount, the fact that this went for 11 days & most likely would have kept going on had I not called is completely dishonest & insulting. I ended up purchasing a replacement with a reputable company that values their customers. This is the worst customer service I have received in a long time & the worst product that has ever been shipped to me. Save yourself the aggravation & from wasting your time & money, & go with another retailer that stands by their product, customers, & word. I would pay triple at Big 5, Amazon, etc then deal with this company ever again.