Bought a treadmill online on black Friday for a Christmas gift. Order started would be delivered by Dec 13th. Chatted with Dick's about when to expect delivery and they stated it was on it's way for a 13th delivery. Product never arrived and contacted Dick's again who stated they would contact delivery company. Never heard back from Dick's so I called them back to find out company said there was an email from delivery company that it was out for delivery that day from 11am to 3pm, good thing I was home however, no treadmill showed. Called Dick's back and they said they couldn't do anything because it was the weekend and they would call me Monday by 10am. No call was received so I called them, finally Dec 23, they state that treadmill was showing as delivered to an address in Michigan, I'm in Maryland. So I ask that they just refund my money. It is now Dec 28 and my refund is still in process which I don't understand as I have no treadmill and no money back. I should start charging them interest. This is by far the worst online experience ever. You would think they would care about delivering good service when you spend $800 on an order but apparently not.