I ordered a golf club for my husband as a Christmas present on December 14. Around the 21st or 22nd of December, I became concerned because I hadn't received the club. I tracked the package, and the site stated that the delivery was pending. I checked several times, and the status didn't change. I called Fed Ex, and the person I talked to said it was pending, and he/she would have to check. After not hearing anything, I tracked the package again. It now stated that the package had been delivered on the 18th. There was a note that said it was left on the porch. I knew that this was not the case because I had the package delivered to my mother's house, and she hadn't left the house that week. When I called Fed Ex back, the person said the package had been delivered. I said that it had not and I asked why the status had just changed after I called. The person told me that sometimes the drivers wait several days before updating the status. I was made to feel that I was lying about the delivery. Fed Ex did file a lost package case and said they would contact me. I contacted Dick's. I was in a panic since this was a Christmas gift. The representative from Dick's told me the club had been delivered, so I had to defend myself again. I wanted to get the club, but the representative from Dick's said they would have to just give me my money back. He said that I would hear back from Dick's in 24 to 48 hours.I spent a good part of my Christmas Eve on the phone. I didn't hear back. After two days, I did a live chat with Dick's. I had to explain the whole situation again. The agent again said the package had been delivered. after a lengthy explanation, the agent said they would send another club. I was told I would hear back in 24 to 48 hours. I didn't. The third time I contacted costumer service and went through the entire story again, the agent assured me that I would get the golf club. By this time, it's January. After a few days, I was sitting by the window at my mother's house, and see a Fed Ex delivery man walk by. he didn't knock, but left a package by the door. I went out, and picked up the package. A golf club fell out because the package had been opened, and he left the open side down. This was the club that I was told was left on the porch on December 18. The next day I received the club that Dick's sent to replace this one. So now I had two clubs. Several people said I should keep both of them, but contrary to how Fed Ex and Dick's made me feel, I am an honest person. I called Dick's and talked to another agent named Steven. He was very polite. I had to go through the whole story again. He said he would send labels so that I could send one of the clubs back. He also said he would send me a $25 voucher for my trouble. I kept being placed on hold, and he came back on the line and said he was sorry, but he could only offer me $20 and I could only use it on line. I honestly will never order online from Dick's again, and a $20 voucher seemed ridiculous after the time and aggravation I experienced. My holidays were definitely affected in a negative way. But my story doesn't end there. When I got my bank statement for January, I had received a deposit from Dick's for the golf club I returned. I knew this was a mistake, because I had received another golf club. I did an online chat with an agent. I wanted to do the right thing, and not keep the almost $600, although it really wouldn't cover the aggravation I experienced.The agent of course told me that I would hear back in 24 to 48 hours. I didn't. But by my next bank statement, Dick's had taken out the money from my account. I would have appreciated at least an email saying they had done so. I would give Dick's zero stars if I could. I have been a customer of Dick's for years, but I will not do business again. I laugh at the idea that $20 would make up for the time I have spent over this issue.