DO NOT ORDER ONLINE FOR YOUR OWN SAKE! I am an avid online shopper and this was one of the worst experiences I’ve had with dealing with what most companies would consider and easy fix. Mind you I was more than patient considering everything that is going on with covid, I placed my order mid March for a squat rack that was supposed to be delivered within a week or so, I receive the order and it came wrong they sent two of the same boxes instead of box one and box two they sent two box ones so I had duplicate parts but missing box two. Anyway not to frustrated I called and asked them to send it out and they said within 48 hours they will call and send a replacement I was completely content and happy. They never called this was April 1st at that point it is now the 13th no call back and I called in and a manager names Boris E handled it so poorly I am baffled, he told me that I would not be able to get a refund until they picked it up (I had to coordinate a pick up time with the carrier) and on top of that I’d have to pay for a new order right away to receive a new item, so I’d be in the hole for 1 thousand+ dollars (536 dollars after shipping per item) without even receiving what I paid for in the first place. All I wanted was a replacement no discount nothing just what I initially paid for. And the worst part, I’ve been on hold 3 different times for multiple hours and still not resolve. All I want is what I paid for.