When they have sold out of an item you purchased they give store credit and don’t refund your credit card. (Which is against federal trade commission.) they also don’t have an exact shipping timeline which gives them up to 30 days to ship it. Over many packages over many years many things have arrived in bags broken open with tears that sometimes go to the clothing, rips in bag that get clothing dirty, earrings that are broken or with bent posts that break within a few wears, shoes that should be new, but look like they had been work/ scuffed in dirt. It’s annoying to contact and some things they want returned (yay getting to buy new packaging and shipping it back), some they say just throw away, but even so all they have offered is store credit. I am done with the frustration and excuse of being a small company for things that could be better organized and done. This is their profession and business, but a lot of things feel very last minute and that they cause the problems for themselves and are pretty defensive and rude to people. Some staff is quite rude and you can definitely tell from previous years some hostility within the people who host on the lives. It honestly comes across as mean girl club and trying to do more pressure sales tactics with shorter cart times, etc. When I say product quality varies the is bad the shoes have had glue along the rubber onto the shoe, or had where the shoe rubber separates within weeks. Necklaces that break before putting on or first wear or two because of cheap chains and clasps. Shirts that are a cheap cotton that shrinks somehow even when only washed, inconsistent fits in the same brand and sizing recommendations. I have also had issues with seams not being seen completely, broken zippers, etc. Probably should have contacted them more, but as do most businesses, they bank on the hassle and people not wanting to whine. If you do complain on a live it gets nasty from the devoted following along with the host. Stick to Amazon with reviews on specific items and time lines for arrival, not 1 to 4 weeks. Stick to reputable companies that will refund you and not only offer store credit.