“I’ve only ordered once from Discount Divas. I ordered 2 small tops. Good price. Quality material, pretty colors, BUT they were way too big. They didn’t have the tops in x-small. I usually wear a small or medium depending on brand and style of top, but these tops fit more like an XL or possibly an XXL. I won’t be able to use them.
Unfortunately, the return window is only 2 weeks. I missed the window by one day. My fault. I should have read the return policy closer. Also, they only offer store credit not refunds. Most places offer 30 day returns so that was disappointing. So, BUYER BEWARE. I don’t think I will be a return customer.”
“Ordered the green print bracelet sleeve button dress and it’s a tent. It looks ridiculous. Cannot return for a refund, only for store credit. I guess I’m stuck with this dress. Never will shop here again.”
“I am pleased with most of the quality of clothes and the styles are nice. The policies are inconsistent. I accidentally ordered 2 pair of pants the same color. Usually, they allow you to return the order if it is done before shipping even if they are on sale….just a courtesy to the customer. This time they firmly said no. They had previously allowed this. Be careful when preauthorizing sometimes it is slow to show the purchase…another can pop into your cart and you have now purchased 2 of the same item. I will no longer use the preauthorize option. I really liked the company, but things seemed to have changed. Shipping is really slow. Most of my purchases will be made from another company in the future.”
“I've ordered several times in the app. Quality is mediocre for most things and bad quality for a few things. The real reason for my complaint is that they do not ship for at least two weeks so you're lucky to receive packages in a month! This is why I will no longer order from DD! They are definitely not the best or only online boutique. DO BETTER!”
“TERRIBLE!!!! Don't waste your time and energy, takes 2 months to receive merchandise but the newest thing is, they r selling inventory that they don't have!!!! And they won't give u money back, they want to give u credit so the money stays in the company, that doesn't work for me, it's not my fault u guys r failing miserably and selling items u don't have, give me my refund!!! I dont ever want to buy anything else from here lol!!! BBB here i come!!”
“Shipping was not a problem in the past. Now, it's ridiculous. I have been told that TikTok orders are priority over non-TikTok orders. I wait, at a minimum, 14 BUSINESS days for my items. Fix this or you will lose customers.”
“Terrible! 4 weeks and the order hadnt shipped yet so I asked for a refund. Absolutely ridiculous that they think this is acceptable! Freaking scammers”
“The fabric was very scratchy and the top just looks terrible. The sleeves are super tight and the dolman aspect looks more like bat wings. The top looks terrible on and upon attempting to return the items for a refund I have found that they will not give you your money back - just store credit. I don't want anymore of their merchandise so I guess I'm out over $70.00. This is terrible customer service and I would not recommend this company to anyone.”
“If it seems too good to be true, it probably is. Ordered some items and thought the sale was so great, but after 3 weeks, 15 business days, the order still hadn’t shipped! Pass on the divas…”
“If you're having any issues of withdrawing your money kindly contact payback investigators to assist you via their mail quick recovery deck at consultant dot com I got my £79,000 back with the help of them, I followed the processes which i was told to do”
“BUYER BEWARE - IT IS HELL TRYING TO GET A REFUND FOR A MISDELIVERED PACKAGE. IT HAS BEEN SINCE OCTOBER OF 2023 AND STILL NO REFUND OF ALMOST $200.00 If I could give a zero I would. I contacted them the day that my package was supposedly delivered and told them it was not delivered. I keep getting the run around instead of just issuing a refund. I have been through all the hoops with filing with the post office like they stated. Then when I sent them the copy from the post office that the package had been misdelivered to the wrong address and was unrecoverable they still would not issue the refund. Have been going back and forth with 3 different people with this company, Christine has been the worst.”
“I have ordered 2 times. First time shipping was a little slow. I emailed them and then received my 2 tops right after that. I ordered a second time and received my tops within 1 week. I love the tops and will be ordering again.”
“I am often a medium and order smalls. They were huge!!! The company will not accept a return but wants to exchange. I want my money back since I can't fit into their clothes. DON"T BUY FROM THIS COMPANY!”
“Ordered a pair if Jean's in a size 0 and received a 22. Immediately emailed them it's been 6 days and no one has taken care of this. I asked for a return label and the right size Jean's I am also going on a live and calling out customer service its awful. I'm a new customer 2nd time in less than a month I had a issue.. Done with this boutique!”
“I ordered a product and returned it because it was too big according to my tracking they received it On March 30, 2024 iMessage them on the app got a reply Take 7 to 14 days to process it. It is now April 19. I messaged them on the app a couple days ago again got a response from Christine, asking for the tracking number and the item which I messaged back to her immediately. As of today still no response from anyone. I order from other boutiques have never had this issue with any of the other ones. They also don’t provide a phone number where you can call them directly or an email address where you could actually email them. I definitely not anything from them again. Buyers BEWARE!!!”
