Pretty much a worthless company, if there was a ZERO, I would rate it so. I ordered a heater via phone order to talk to someone in person. You could tell it was a call center from overseas, and the person was not a pool expert. Any way I ordered, I received a confirmation order of course and a email that it was being processed. I was billed that same day for 1900+ bucks. The next day, the 1900+ draft disappeared from my account pending. I was puzzled and was out of town and thought I would give it a little time to figure itself out. Fast forward 1 week later I called customer service. They said they emailed me and cancelled the order because my IP address didn't match?.... Went through all my email boxes....nothing there of course. I made a phone order, my shipping is the same address as bank???...Told them ok, won't do business with them again.