Don't rent or buy textbooks from ecampus.com if you can help it. My son prefers physical textbooks so I set out to find copies to rent. Ecampus had the best price and availability so I placed the order there and paid extra for expedited shipping. We found out the day my son was supposed to receive the books that ecampus had canceled the order. I contacted customer service and asked why the order was canceled and for it to be reinstated. They could not tell me why the order was canceled. They also said that the order could not be reinstated, I would have to create a new order and that my money would be refunded in 3-5 business days. I create the new order only to discover that rental prices and shipping costs have increased. The order total ended up being close to $200 more. I contacted customer service again to see what they could do. The best they could offer was a $15 credit and upgraded shipping (since I had already paid for expedited and the books were now late by my timeline). That certainly does not cover the price increase so I asked to speak to a supervisor. Turns out, ecampus customer service doesn't have a phone number and they can't just bring a supervisor into the conversation. They have to put in a request for a supervisor to contact me and once the request is received, a supervisor is supposed to reach out within two business days. I put in multiple requests before receiving a response from a supposed supervisor. The supervisor said, "I apologize your order with us on 8/23/23 was cancelled. Our system evaluates many factors to determine if your order might be fraudulently placed. But ultimately it is a system and can cancel an order in error. I apologize but we are unable to price match previous pricing on our website as the prices we offer often fluctuate based on supply and demand for the product. I show that an agent has already upgraded your shipping method for your replacement order and applied $15 of instore credit. Thank you for contacting A Book Company! If you have any further questions, respond to this email or start a chat with us." Are you kidding me?! I'm beyond frustrated. It really seems as if the order was canceled because they knew a price increase was coming and I have to wonder how many customers they did this to. Where I work, if a customer was treated like that someone would be in trouble.