I ordered two books from eCampus.com as rentals. I returned them 5 days late. They charged me $65 for the late fee (buying the books instead of returning them at all would have costed me $30). When I contacted them, they said they would give me 75% of the late fee back but it would take 30 days to show on my bank account. After 30 days and still no refund, I contacted them and they said the books were damaged and they wouldn't refund any money. They did not provide proof of damage, and if they were damaged, why would I send them back at all?! They said they would send the books back to me since I couldn't get a refund. A week later, they emailed me (first time they EVER emailed me, without me emailing them first) stating they had thrown the books away and there was nothing they could do to assist me further. They said I had a week after they deemed the books unacceptable, to claim them in order for them to be sent back. BUT they NEVER email me AT ALL stating the books were damaged OR that I had a certain time frame to claim them. So basically, they charged me $105.46 for books that were worth about $70, then supposedly threw them away and refused to help further. I will NEVER use this service again.