Still crumbling shoesoles and abysmal follow-up I had a pair of Ecco shoes some years ago where the soles crumbled the third time wearing them. Bad experience at the time but at least the store was helpful. Fast forward to recently, where I took a chance with Ecco shoes as they claimed that the problem with crumbling soles that they blamed on rare "hydrolysis" was solved. Mistake. The soles started disintegrating after about 15 days of use over multiple months. Shoes were stored in a dry and well ventilated place, so this is not about some freak hydrolysis. This is defective material and design. This time around, the online service was slow and the response was a runaround about helping the "customer" contact the store. No ownership of the problem by the manufacturer, no goodwill, no responsiveness. Lesson learned: Ecco is an untrustworthy company that keeps cheating on quality and service.