i've placed online order on 17/Nov , since i have an acct with ecco, when i logged in didn't realize there were 2 more shoes that i saved long time ago was sitting in the basket, so i end up ordering 3 same shoes instead of one. right away i called the customer service, no one answer, left message no one call me back till today Monday! i also left message on their chat friday, talked to one of customer service and she assure me that my order has been cancelled that i will be receiving confirmation via email. again no news! never got the email, till yesterday Sunday after 2 days later, an email apologizing that they couldnt cancel the order . seriously, your online customer service is worse! no one to answer or not a call back. if you ever have issue, forget calling the customer service line! no one will be there to assist you!