I ordered multiple pairs of shoes in November for Christmas gifts. The website gave the opportunity to select the US size so we selected a size 6. When the shoes arrived, they were a 37 (which is not comparable to a US 6) instead of a 36. I've dealt with European shoe sizes on a consistent basis so this was a shock. When I tried to contact Ecco, they have no customer service phone number available, their chat feature consistently says that there are no agents available, and so the only available option is through email (which takes days to receive a response). They do not accept exchanges and require you to pay for shipping for returns (which cost me $75 - they do not provide a return label and deduct it from your refund as many companies do). I returned the shoes with a tracking number (per their return form) and it says the package was delivered on December 16th to the warehouse. I contacted them at the end of December because I had not received my refund or even confirmation that they had received my return. In response, I was told to wait until after January 8th (nearly a month after they have received the item). It is now January 11th, I have not received my refund, confirmation of my return, their chat feature still says that there are no agents available, and the only way I have to contact them is through email. I WILL NOT buy anything from Ecco again. This is absolutely abysmal service.