Purchased a pair white runners on the recommendation of your staff sale assistant, paid $259.95. The shoe on my right foot gave me a large blister which started to bleed. The other shoe on my left foot was perfect. The shoes purchased in February last year. I had spinal surgery in late March and thought the white sand shoes would help me when walking, for light exercise. I needed to rest (no walking) for eight weeks. I persevered thinking the leather in the heel of the shoe would soften and everything would be fine. It hasn’t and in the meantime I travelled overseas. Took the shoes to the store I purchased them Sydney City spoke to the Manager. Explained my situation showed the shoes informed her I did not want a refund or exchange I would like the heel of the shoe to be repaired as she could see the shoes have not been worn that much and many band aids on the heel of the shoe to prevent further injury. Prof of purchased was on my store history unfortunately because I had worn the shoes she could do nothing for me as the shoes are not faulty my feet are the problem. I have as well as my family have purchased many Ecco shoes both female and male shoes. I have never had a problem before. The manager told me to sent a email to your customer service don’t ring as you will be waiting for a long time. Went home very disappointed as she repeatedly said my feet are the problem and of course I have worn the shoes that is why I have a problem with them. Rang your customer service and again she informed that there is nothing your company can do for me. I feel that is unacceptable $259.95 for a pair of your shoes that I can not wear because they are causing me injury and pain. Most disappointed by your store manager, she was not interested in what I was telling her and insisting my feet are the problem not the shoes. I informed her I would ring customer service as I was not a happy existing customer. Ecco shoes was recommended by my podiatrist many years ago I will inform her about my experience and how unhelpful the staff in store and customer service are.