I have several old pairs of Ecco and my size is the same. I ordered a pair in my Ecco size but it arrived huge, fell off my feet. I had to pay for the return for which the company provided a ups label that cost me $28. I approached the company to say that when a certain style runs much bigger than usual it should be noted online. Furthermore, where one clicks on the size tablet it says not to worry about discrepancies because the pair can be returns at full refund. It does not mention the customer has to pay for shipping. I snapshot this misleading message and sent to customer service. The customer service was not helpful. I’m no longer interested in pursuing the shipping cost, it’s secondary to the fact that there is an issue w a certain style, info is misleading, and the company does not care to learn from this, or address the issue. The customer service dodged my points and I am not even sure it was a real person behind the emails. This left such a bad impression that I’m writing a review which is very rare for me. Customers, please know the sizes at Ecco vary dramatically - do not shop online! You will end up paying for a company online error - with no accountability on their end. You will waste time and money. Please only shop at a store to prevent this.