ecco isn't the customer friendly retailer that i remember from years ago. There is no one to speak with now . I purchased several pairs of shoes at one time . After a year or two, the sole's rubber breaks down . I opened a brand new pair of leather slip-ons and after wearing them 2 times, the rubber soles fell apart . ecco wont discuss this manufacturing defect and wont exchange them for another pair . They have known for some time that there was a manufacturing defect, but will no longer make good on it . I will never buy their shoes again. Be prepared to experience the same problem . Ecco should tell everyone with their purchase that their shoes have a one year shelf life , just like a box of crackers . yes, i'm pretty angry about their dishonesty .