I bought a pair of Ecco Sandals in late January I wore them on vacation twice once right away and again last week. The Velcro straps run so hard that the sandals are painful to wear. They give me terrible blisters as well. I called the store and talked to a very nice guy named Sam. He said he couldn’t do anything but don’t worry go through the website and they will help you. I followed his instructions and explained. I got an answer right away but said they couldn’t do anything. Very disappointing since I spent good money and cannot tolerate the foot pain. Never again!