this agency eDreams.com is very negletful and poor customer service, they igonred to send my refund for almost a year ago, tried dozens of times to contact them via live chat they made it very strict to talk with their agents, they just let the robot chat, call by phone they do the same and never allow you to talk to their agents, when send emails, they just reply acknowledgement email and forget about you, I will never use or purchase from this agency any service, they are so negletful and careless, frustrating and dissapointing one really, tried and tried dozens of times they just ignored.