“My experience with eDreams Prime was nothing short of a nightmare. First, the advertised “discounts” turned out to be non-existent — flights were the same price, or even more expensive, than booking directly. Second, they sneak in an auto-renewal charge without giving proper notification, which feels like outright theft. Third, canceling the membership is an exhausting, borderline impossible process. And finally, their customer service is one of the worst I’ve ever dealt with: rude, unhelpful, and uninterested in solving real issues. It’s a scam hiding behind a fancy name.”
“I saw e-dreams was accredited by the BBB but am scratching my head as to why. My experience is that customer service is ineffective; I caught errors made by agents in their note-taking, and at times I struggled to understand their thick accents. There was so much back and forth to address a fairly straigtforward modification to a "flexible" ticket, and when I got a quote to modify it, it was almost twice that amount by the time I was given the green light. What the hell?! It's like having an untrustworthy uncle holding the purse strings while doing your bidding. I finally get this much-anticipated phonecall to make the modification during a work meeting despite giving e-dreams my preferred times, and from an international number that I will surely pay handsomely for; the agent had such a thick accent I could not make out any details, and had to abandon the call. I think this is a classic example of a company's customer service doing things on the cheap, but it will cost because this customer is a one and done! AI will be taking over these jobs in no time, sadly, and it's thanks to businesses like e-dreams. I don't know how the company is regarded if you do not need its customer service, but if you do need it, better try elesewhere.”
“⭐ **1-Star Review: eDreams Prime Is a Trap—Avoid at All Costs**
If you're thinking of signing up for eDreams Prime, do yourself a favour and *don’t*. It’s not a membership—it's a maze of false promises, clueless representatives, and overpriced tickets dressed up as “deals.”
💥 **Customer Support? More Like Customer Shrug.**
Their reps sound like they’ve been handed a script and a blindfold. No real help, no transparency, and absolutely no accountability. You’ll get vague answers, empty reassurances, and a whole lot of “we’ll get back to you”—spoiler: they won’t.
💸 **Refund Process = Kafkaesque Nightmare**
Trying to get a refund? Prepare for a bureaucratic circus. You’ll be bounced around, asked for the same info repeatedly, and left wondering if your ticket vanished into a black hole. It’s deliberately complex, and painfully slow.
📉 **“Lowest Prices” Is a Joke**
They claim to offer the best fares, but I’ve found cheaper tickets *every single time* by checking airline sites directly. Prime doesn’t save you money—it just saves you from seeing how much you’re overpaying.
📞 **Endless Follow-Ups, Zero Resolution**
Calling them feels like shouting into the void. You’ll spend hours chasing answers that never come. It’s exhausting, infuriating, and frankly insulting.
**Bottom Line:** eDreams Prime is a shiny trap with nothing inside. Don’t fall for the marketing fluff. You’re better off booking directly with airlines or using platforms that actually value your time and money. This isn’t travel made easy—it’s travel made miserable.”
“Good Day,
I am requesting a refund for a check-in fee I was required to pay on July 15, 2025 flying from London to Sarajevo. When it was time to check-in online, a message was received to check in at the airport. (A screenshot was not taken because the message online was received in good faith.) However, when we arrived at the airport a fee of 220 GBP was required for check in because we hadn't checked in online ( I have a copy of my receipt). Again, we were told via the message on your website to check in at the airport . There wasn't an option to check in via the edreams' website. In addition, I had to pay for a small suitcase which was a carry on bag. That fee was 70 GBP.
My son who booked the flight has had two phone calls with your customer service in an attempt to settle this matter to no avail. This was my first time flying Ryanair and based on this negative experience, I will try not to ever use this airline or this booking platform again. In addition, to these non-planned fees everything has a price tag on it during the flight. For the cost of the tickets, at least water could be complimentary.
I have summarized the details of my request. If further detailed information is needed, please advise. Thank you in advance for a timely response of resolution to this request.
Final note: They make it extremely difficult to get help...convoluted website without a direct email or waiting on the phone for an extended time. At the time of this writing, August 30, 2025 no refund received and not resolution.”
“This agency is a complete nightmare, do you self a favor and book your flight with someone else, l will not write a long story here, but I can guarantee you that you will regret it if you do any business with EDreams, besides many other things that went wrong I also had to pay for all my luggage at the airport, which was more expensive. Do not trust them!”
“I booked a flight through them one time. They signed me up, without my knowledge, for a prime subscription, and have continued to charge my credit card. You cannot cancel without calling. This company is hot garbage.”
“Does not has any email, only online chat which has to wait fastest for almost 1 hour everytime. A few days after your payment, It will save your credit card and charge you prime member fee without your knowledge. All transaction has conversion fees although they invoiced you local rates which u will be billed days later. After days of searched, I found a local edream agent but also had to wait 1 hour to connect. Imagine if you has problems with airlines and hotels, you will be in trouble. Internet charges also huge.”
“I feel completely scammed by eDreams. I signed up for a 15-day free trial, booked one flight and one hotel, and canceled the trial before it expired. Despite this, they charged me two monthly subscription fees of $13.99 each through Apple Pay — a payment method I authorized for a one-time booking only, not ongoing charges.
I never received any subscription confirmation email as they claim. When I contacted their support, the call centre staff were dismissive, unhelpful, and refused to acknowledge that taking money without consent is unacceptable and borders on fraudulent activity.
This is not just poor customer service — it is unethical business practice. I strongly warn others to avoid eDreams unless you want to risk unauthorized charges and a complete lack of accountability when you dispute them.”
“I booked a flight with edreams.My flight got cancelled by the airline company.
I received a message from edreams that my full refund will be sent in max 30 days.
It s been 60 days and didn t received anything.i called tgem few times ,sent e mails and no answer.edreams is great when everything go as planned but if you had any problem be sure you will be received the worst service ever.i m about to file a complain”
“I booked a flight through eDreams and was unknowingly signed up for their “Prime” subscription. I wasn’t clearly informed that this would cost me money — there was no obvious consent or clear warning during the booking process.
A year later, I was charged £99 out of nowhere, which caused my bank account to go into negative balance. When I called my bank, I found out they had also taken £89 the previous year — again, without my knowledge.
I contacted eDreams customer service immediately, and their response was terrible. They refused to refund the money, cancel the subscription, or take any responsibility. The manager I spoke to didn’t seem to care at all about my situation or the stress this caused me.
I feel this company hides the Prime subscription on purpose to trick people into paying for something they didn’t agree to. It’s extremely dishonest and unethical.
I would never recommend eDreams to anyone. Be very careful when booking — double-check everything, or better yet, use a more transparent travel site.”
“I noticed that eDreams charged my credit card without my authorization and without sending me any email or notification. I did not approve this charge and was not informed in advance. I tried to contact customer service multiple times — waited on hold for over 45 minutes, and nobody picked up. This is unacceptable and feels like a scam. I demand a full refund and an explanation for how this happened. Very disappointed in the lack of support and transparency.”
“I have been a loyal eDreams customer, flying almost every month between Chisinau and Italy, but my recent experience (when I finally needed their support) has been nothing short of unacceptable.
I purchased tickets (Booking Reference 23705934244) for my family — myself, my wife, and our 8-month-old baby — from Chisinau to Milan with HiSky. The eDreams booking confirmation clearly showed that each passenger was entitled to one “hand luggage” and one “small bag”.
When we arrived at Chisinau International Airport for Flight H4 483 on 11 August 2025, the handling staff (HiSky does not even have its own staff there) refused to honour this allowance. They only allowed two of our three cabin bags to be taken as “small luggages” as a courtesy, and forced me to pay 600 MDL (30€) for the third — despite it being included in our ticket. This was only done after I expressed my frustration, and because we had an infant with us.
I immediately contacted eDreams with proof — including my booking confirmation, the official airport receipt, and the flight details. Instead of resolving the issue, they have repeatedly taken me in circles, asking the same questions over and over and replying with what are clearly standardised, AI-generated responses, rather than actually addressing the facts I provided. They have also completely ignored my repeated requests for written assurance that the same problem won’t happen on my return flight.
This experience has been stressful, time-consuming, and completely avoidable if eDreams had proper communication with the airlines they sell tickets for. Instead of taking responsibility and contacting HiSky or their ground handling agent to verify the facts, they keep bouncing the matter back to me with irrelevant demands.
For a company that advertises itself as a reliable travel platform, this is deeply disappointing. If eDreams cannot guarantee that what is stated on the ticket will be honoured at the airport, why should anyone trust them with their travel plans?
If this situation is not resolved before my next flight, I will be pursuing a refund (yes, for 30€ now and whatever I might have to pay in the second flight) under EU Regulation 261/2004, EU Directive 2015/2302, and Moldovan Consumer Protection Law, and if necessary, I will take this to small claims court.
Lesson learned: I will not be booking with eDreams again unless they take immediate action to resolve this issue.”
“I was looking for a flight from Bangkok to London and wanted a premium cabin , extra baggage and a flexible ticket because I am travelling back to visit my elderly mother.
I spent a few hours online and found a flight with Norse that was reasonable through Edreams.
I have an email the next morning to call them and I spoke with a helpful lady who told me the flight was oversold and the alternative was to fly via Zurich with a 21 hour wait at Zurich. We both agreed this was not a good alternative and she was transferring me to someone else to look at two Emirates flights via Dubai
Unfortunately the call was cut and so I called back and was out through to a very rude man who spoke over me and insisted I could not transfer the flight as his colleague had suggested and my only option was to either get a refund or take the Zurich flight.
I suggested that I change my seat to economy of the premium cabin is full because I can see online through the airline the flight so still available.
He agin said he is going to refund me that was it.
Very unhelpful and a waste of time.
I now have to wait ten days for a refund.
I am now trying to call to complain and also cancel this Prime service they heavily advertise and can’t get through to anyone.
Do not recommend Edreams.”
“It was frustrating. I paid extra, but I was not able to check in. It isn't very good trying to book online. Now we don't know if we could still refund the charges. Never again try to book on this website.”
“Terrible service. They sell tickets without securing the reservation in time for departure. No immediate refund confirmation is provided—receiving an email takes at least 24 hours—and the actual reimbursement will likely take seven working days. They deny wrongdoing, yet the train operator confirmed there are hundreds of similar cases.”
“First time and last time, they sent a link for online check in that didn’t work and we have to pay in airport more than the price of our fly just for checking in. They responded very badly, we are very disappointed and unsatisfied. Never 👎 again”
