“CRIMINAL ORGANIZATION!
SCAM!
BE VERY CAREFUL!
When purchasing a flight ticket the system in a misleading way put me in the position of purchasing a free trial membership of a year subscription which would get automatically charged if not cancelled before a certain date. The website says you may cancel through the website itself or by calling a call center free of charge.
Well, the edreams website has no link to click on in order to cancel the subscription. Obviously that's a smart way to oblige the customer to speak on the phone to a person.
The call center employee, clearly instructed by edreams, was trying all the excuses possible to convince me not to cancel, even offering an amazing discount, and to make the call as exhausting as possible, in order for me to give up on my request. I insisted several times on my request of cancelling the subscription and the employee on the phone was keeping on the call saying it was a very very long procedure.
Finally I won and received the email of cancellation of this ghost subscription, but it took me almost 45 minutes on the phone talking to this awful edream call center.
NEVER AGAIN!
Edreams is a bunch of criminals trying to make money misleading people.
Edreams go to JAIL!”
“They lie with the free trial and after they charge you! Do not trust the FREE TRIAL, it s a BIG LIE! They charge you imediatley and after they say that you don t have acces to a free trial !
LIARS !”
“Avoid Edreams at All Costs!
I am beyond disappointed and angry with Edreams. They have blatantly taken advantage of my trust, and I can’t believe a company would operate in such a deceitful way. Without my consent, Edreams charged me 69.99 euros for a Prime membership renewal—despite the fact I haven’t used their platform in over a year and a half!
Immediately after seeing this unauthorized charge on my account, I called their customer support hotline, where I waited 20 minutes just to speak to someone. After finally getting through, I explained my situation and requested a refund. I was met with dismissiveness and was told refunds are “no longer possible.” Instead, they offered me a laughable “90-euro voucher” for a booking over 300 euros. Really? This is how they resolve an issue they caused?
This is not the first time it’s happened. In November 2023, I canceled my membership on their website only to be charged the next day! That time, after fighting for a refund, I was finally told my membership would be canceled, and I was left under the impression that I’d be free from Edreams' shady practices. And yet here I am, still getting charged a year later.
It’s clear from my experience, and from reading countless other reviews, that Edreams has no intention of improving. This isn't an isolated incident; their reputation speaks for itself. Friends, family, and my entire community in Bulgaria have all been warned about this company and their deceitful tactics.
Edreams, do the right thing and refund the customers you've wrongfully charged. To everyone reading this, beware—do not trust Edreams. There are far better, trustworthy travel platforms out there. Save yourself the headache and go somewhere else.”
“This company takes advantage of senior people purchasing tickets online and enrolls you in annual memberships which then charged you 69.99 every year and they make it difficult to cancel. Aweful practice.”
“Cheaters... Stay away from this so called "club". They will charge every year 89.99 for your stupidity to buy air tickets only once... It is imposible to reach them via indicated phone number... I have reported my case to the police.”
“I am extremely disappointed with eDreams. After booking a flight, it was canceled by the airline, EDREAMS promised a full refund yet eDreams deducted $200 for non-refundable service fees. It’s misleading to advertise a "full refund" when hidden charges apply. I feel cheated and will be reporting this to the Ombudsman and ATAS. Avoid at all costs!”
“Worst air ticket reservation platform. I cancelled my ticket 2 hours after reservation, and I never get the refund published in their website. Never never use this service.”
“A truly abysmal company. Avoid.
I wanted to cancel my flight tickets and got stuck in a loop where edreams told me to contact the airline and the airline told me to contact edreams.
Since my contract was with edreams, and according to edreams' own Terms and Conditions which state that they will follow the airline's procedure, edreams should have resolved the problem but they refused to help.
The edreams chat support was beyond useless and simply refused to escalate my problem. Three different agents ignored my clear and repeated request.
The email addresses for customer support stated on edreams' own website were set up to not receive email.
I stumbled across an edreams webform, but despite explaining the loop and explicitly saying that telling me to talk to the airline would not be helpful, the emailed reply told me to talk to the airline. I quoted the edreams' T&C which stated that edreams would follow the airline's procedure (Section 3.1). Then I quoted the airline's procedure which stated that only edreams could ask for a refund. Edreams simply did not reply.
Edreams quotes membership of IATA and CICMA, but these are not regulatory bodies and WILL NOT assist the customer with a dispute in any way.
A truly abysmal company.”
“Do not book flight tickets through this company. They are cheaters. Their business model is based on the premium club scam that works in the following way without the victim - you - understanding or feeling the nasty sting:. You get to them through a legitimate search engine like SkyScanner (which is itself a scandal that SkyScanner allows a fraudulent and fraudulent company to be part of their search engine). When you are on their website to which you were directed through the search engine - to get the price listed in the search engine you have to register for their customer club - which is an X mark in one second slot and you continue with the order at the price listed in the search engine.. There is no hint that membership in the premium club costs money. After the order you start receiving a flood of worthless emails from them and then in one of them in letters
Little things (not in the first email), they write that the club membership costs money and they will collect the money in a month. After that they cut off contact and you forget about them. After a month they withdraw the money for membership in the premium club through the credit card. You obviously don't notice the money being dropped. You don't remember at all that you ordered something through them and you certainly don't know that the company that was nothing but X in the flight registration process costs money. After a year, they decline again, and so on until, by chance, after a few years you go up against them and cancel the charge and discover that you paid ten times the price of the plane ticket, for membership in a worthless club that you didn't even know you were a member of and you never received any reminders, notices or offers for any service following it membership. So I did make a single dollar on the ticket price of $25 instead of $26, which was the next competitor's price according to the search engine, but I paid $70 for two years of club membership. I was able to get a refund for the second year that didn't start at all (after hard efforts and wasted time!), but I didn't get a refund for the first year. That's how I paid for a plane ticket $95 instead of $26. In short, don't get close to these scammers.”
“I am extremely disappointed with the way eDreams has handled my situation. I was charged €90 for a Prime membership I never intended to subscribe to, leaving me with €0 in my bank account and no money for food or basic necessities. Despite my urgent request for a refund and clearly explaining my financial distress, eDreams refused to help me. This is not just poor customer service; it’s cruel and unacceptable.
I never wanted this membership, and I wasn’t even aware I had an account with them prior to this charge. If they wanted to charge me for one month of usage, fine – but to charge me for a full year when I don't want or need their service is outrageous. I’m now left in a dire situation, struggling to make ends meet because of their refusal to process my refund.
This has put me in a life-threatening position, and eDreams' lack of empathy or willingness to assist someone in such a desperate situation is shocking. I’ve even provided proof of my financial hardship, but they still refuse to act. I will be taking this matter further, as this kind of treatment is completely unacceptable.
Avoid eDreams at all costs – they show no regard for their customers' well-being, and their practices are both unfair and deeply disappointing.”
“Absolute scam. Booked a last minute flight in desperation didn’t realise the company is not actually registered with Ryanair and you need to then use a Face ID to inform Ryanair you are legitimate!
Then, the company took off 90 pounds for a subscription that I didn’t ask for. Absolutely a scam DO NOT USE EDREAMS”
“I have made a booking on 16th of October and was given an option to take Prime membership for FREE (trial) for 15 days then get charged 89.99 Euros after that, with promise that you can cancel anytime! I was prompted that option after I’ve already entered my email and payment details. The following morning my credit card was charged the 89.99! I called to enquire why and I was told by agent that system detected that my account already existed and that I have already had a free trial back in April 2022!! And that I’m not entitled for free trial or refund as this is in the Ts and Cs in the email which they sent me AFTER I have already subscribed for the free trial!!! As a SW engineer I don’t know how a system would allow you to register again with same email without prompting you that you’re already registered, or give you the option for a free trial after entering your information if you’re not entitled for one! I also think that it’s clear scam when they wait until after you subscribe, then send you the terms and conditions!! I’m claiming a charge reverse through the credit card company, but want to warn everyone about this scam! Apparently it was up to me to remember I signed up for free trial 2 and a half years ago and that when I click on “free trial” it’s not really free trial!!!”
“They failed to book my flights but took my money and won’t refund it. They say they guarantee best prices but are 30% more expensive then buying the flights directly. Shocking service. Do not use this company.”
“In the worse page where you can buy your tickets, they offer you a discount just being part of the "Prime". Then, in case that you want to unsubscribe you have to pay the difference which is higher than in the rest of the pages.
Worse pay ever!. I will not buy anything thought them.”
“Bonjour
J ai réservé un billet d avion le 13septembre 2024 pour une amie et a ma grande surprise un prélèvement de 3487tl non autorisé a été effectué le 8octobre 2024.en contactant le service eDreams j ai été confronté a une équipe désagréable qui n a fourni à une explication ils affirment que ces abonnements s activement automatiquement mais je n ai jamais donné mon accord.
Cette situation est extrêmement frustrante et je me sens trahi par leur manque de transparence je déconseille fortement eDreams a quiconque cherche un service fiable et honnête. Leur approche du service client est inacceptable”
“eDreams is the biggest scam to date, how they are still operating is beyond me. They have been flagged for years on their horrible service, fake tickets and bad reputation for refusing to refund customers. I absolutely regret not verifying their reputation before booking. I wouldn't be shocked if they bought most of the reviews here. There's no way.
It's been over 8 months now for me since they left me high and dry. I'm stuck in a different country, got laid off my job in my country, suffered depression and life ruined because of eDreams.
Their system would not let me cancel my flight and for their convenience, they marked me as 'no show', when I asked what informs their decision to say I am no show I don't get sound answers. After blowing up their email, they kept asking me to wait for resolution, wait for refund that the flight is considering but it never happened. At this point I was slipping into depression & could no longer fight but I'm back & now they will pay for what I have suffered psychologically because of what this did to me.
I want my money eDreams & stop telling me about airlines. This has nothing to do with airlines but EVERYTHING to do with your web interface which would not let me cancel and get my refund! I won't stop until I get compensated. I won't stop spreading the word about your service, I will go on every review platform and social media page with links from other people too as proof!”
