Edreams is a money-hungry, shady organisation who will do everything to earn a buck, even if it means walking over your dead body. They might even turn the knife just for fun. Customer service agents barely speak any English and even if they do understand your issue, there is nothing they can do about it unless it is about you paying Edreams money then they are the first to initiate action. We need to get our tickets rebooked after Covid cancellations and up until this point (3 months later) they are still saying, we will get back to you in 24-48 hours to resolve the issue, even after chatting with them 4 times and explaining 'that is what you said last time'. They are quick to point the finger at the airlines and slow to actually come to the part and resolve the issue, if at all. In our case they blamed Emirates but after a quick call from our end found this to be a blatant lie. Yet they are still unwilling to fess up or just pick up the phone and speak with us as we were able to find the answer and are happy to help them do their job. Extremely frustrating and it has given me an ulcer and sleepless nights as their unwillingness means we are still not able to grieve our parent's loss and be with family after 3 years. Not that they care! It might look like you will save a buck using them, but don't! It will potentially cost you thousands of dollars and at least that amount of grey hairs. Disgusting and shameful company.