edreams has been the worst booking platform my husband and i had to deal with in our entire lives. please do not ever use their platform. we were a little hesitant to use it at first but what happened to us was a horrible never-ending nightmare. we’re writing this review to warn everyone who consider booking through them because we don’t wish that you experience what we did. my husband and i are relocating to Manchester and we booked a flight for Singapore Airlines through edreams. As you can see from the screenshot, we topped up SGD $580.30 for extra baggage, which including the standard airline allowance, would bring our luggage allowance to a total of 120kg. after booking this, we noticed edreams got our first names in the booking wrong. so we wrote in to have it changed to tally with our passports, just in case we could not fly. they took 3-4 weeks to rectify this, which required them to unbook and rebook us on the Singapore Airlines flight. we accepted this. overall, this lengthy process left us frustrated but we were glad it’s resolved. however, little did we know the worst was yet to happen. when we got to the airport for check-in, we realised the process of edreams unbooking and rebooking our flight caused our additional luggage top-up of $580.30 NOT to be captured in Singapore Airlines system. eDREAMS FORGOT TO INCLUDE THE EXTRA BAGGAGE ALLOWANCE FOR OUR FLIGHT. this means we needed to top up luggage allowance but to match what we are missing, that would cost is a USD 980 (SGD $1,324.85). before paying this amount, we called edreams, who acknowledged their error in including our additional luggage paid and said we can go ahead with the USD 980, which they would refund us later on. it’s been 1.5mths of back and forth with their customer service, countless phone calls and live chats on their site. but they kept putting us on hold. our phone bills have also gone through the roof thanks to all the calls with them. it’s amazing how they scammed us of not just the top up we had to pay at the airport, but also the initial $580.30 worth of baggage, which they made a mistake of not including. It’s as if they are wearing us out so we’d give up one day and they wouldn’t need to refund us. please save yourselves and DO NOT BOOK THROUGH EDREAMS EVER. just buy your tickets straight from the airline!!