eDreams is not a reliable company. Don't buy any ticket or order things from the website. I paid more than $2,000 for flight and flight protection plan. The route was very bad after reviewing the detail. I decided to cancel. Email received confirmation of cancellation right away. However, nearly one month later, eDreams website still showed the cancellation had been submitted to airline, refund was in process. I contacted the airlines representatives, they confirmed no cancellation notification submitted by eDreams.com regarding to my flight. No refund received.