Hello, We bought 4 round trip flight tickets for WestJet through Edreams. When we made the purchase, Edreams offered an (Econo) status online, which allowed for one (1) carry-on bag and one (1) personal item. However, after receiving the confirmation from WestJet, we were informed that we were downgraded to (UltraBasic) status, which only allows for one (1) personal item. We provided a screenshot of the website showing the carry-on luggage allowance, but they continued to deny our claim, and calling the luggage a personal item, leaving us with an additional cost of $50 for each carry-on per trip, totaling about $400 for us. All we are asking for is to receive what was initially offered and paid for, without any extra charges. Unfortunately, they have ceased communication with us. To all travelers, please be aware of this company. I'm not sure if eDreams is intentionally misleading their clients or if changing the flight category after the purchase is part of some sort of scheme. Hernan Berezan Regarding your booking references 17321046664 & 17321908282 with eDreams.