I am extremely disappointed with the way eDreams has handled my situation. I was charged €90 for a Prime membership I never intended to subscribe to, leaving me with €0 in my bank account and no money for food or basic necessities. Despite my urgent request for a refund and clearly explaining my financial distress, eDreams refused to help me. This is not just poor customer service; it’s cruel and unacceptable. I never wanted this membership, and I wasn’t even aware I had an account with them prior to this charge. If they wanted to charge me for one month of usage, fine – but to charge me for a full year when I don't want or need their service is outrageous. I’m now left in a dire situation, struggling to make ends meet because of their refusal to process my refund. This has put me in a life-threatening position, and eDreams' lack of empathy or willingness to assist someone in such a desperate situation is shocking. I’ve even provided proof of my financial hardship, but they still refuse to act. I will be taking this matter further, as this kind of treatment is completely unacceptable. Avoid eDreams at all costs – they show no regard for their customers' well-being, and their practices are both unfair and deeply disappointing.