A truly abysmal company. Avoid. I wanted to cancel my flight tickets and got stuck in a loop where edreams told me to contact the airline and the airline told me to contact edreams. Since my contract was with edreams, and according to edreams' own Terms and Conditions which state that they will follow the airline's procedure, edreams should have resolved the problem but they refused to help. The edreams chat support was beyond useless and simply refused to escalate my problem. Three different agents ignored my clear and repeated request. The email addresses for customer support stated on edreams' own website were set up to not receive email. I stumbled across an edreams webform, but despite explaining the loop and explicitly saying that telling me to talk to the airline would not be helpful, the emailed reply told me to talk to the airline. I quoted the edreams' T&C which stated that edreams would follow the airline's procedure (Section 3.1). Then I quoted the airline's procedure which stated that only edreams could ask for a refund. Edreams simply did not reply. Edreams quotes membership of IATA and CICMA, but these are not regulatory bodies and WILL NOT assist the customer with a dispute in any way. A truly abysmal company.