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Cuong
I booked four return tickets from Hanoi to the Maldives. I initially found the flights on Skyscanner, which redirected me to edreams.net. Since a “.net” domain seemed questionable, I verified via edreams.com and saw it also linked to edreams.net, so I proceeded with edreams.net. Upon reaching the price selection page, there were two options: a “normal” price and a “prime” price, which was slightly cheaper. I selected the “prime” price, but there was absolutely no pop-up or notice indicating I would be charged a $69.99 “Prime Membership.” This fee only appeared on the final payment window, where it also claimed I could “cancel at any time” online. That statement is false. There is no online cancellation option; the only way to cancel is by calling specific international numbers, which costs a fortune. When I called to cancel, the agent on the line refused to provide a way to cancel. Instead, they offered to reduce the charge to $34.44. I declined, but they still refused to cancel. In the end, I felt forced to accept the half-charge by providing 4 last digits of my credit card. And very quickly, they charge the amount in the call. After that, I immediately requested a membership cancellation, but they wouldn’t do it, saying I had to call again later. I told them I did not want to call again—only then did they tell me to download some app from the Play Store, which I have yet to do. Yes, they provided the tickets I booked, but they trapped me into a membership I am unable to cancel. I will never book through this agent again. This is a terrible experience.
1 week ago
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eDreams.com has a 1.3 average rating from 77 reviews
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