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Antonio Toniolo
Don't trust eDreams!! There are many better providers around. My personal experience 2025: 1. Booking of Ryanair rturn flight for 2 including check-in, baggage, priority - check- in NOT done by eDreams impossible on line at Rynair because booked by third party without contract with them. Only possible at airport going 2 hrs ahead and paying 30+30 euros (plus other 60 euros return). Customer Care: Ahmed, arrogant, incompetent not willing (or incapable of solving problems). To be avoided like pests. 2. Carport booking with full coverage warranty. Company not declared. Difficult to find. Once located warranty is void because they do not recognize it. Additional 199 euro needed. To be avoided also. It would have been better to take a HETZ car. 3. The worst: Hotel Crisol FAYCAN at Las Palmas Gran Canaria. The worst hotel I've ever visited. Mohammed at reception: apparently gentle but false and not willing to recognize evidence in front of pictures depicting a deprecable and dirty room (n. 403). Refused reimbursement. Fortunately, the Quality department of the Company in Rome that owns Crisol forced them immediately to switch us at their expenses to the EXE Hotel which is perfectly in order and pleasurable. Though, we had to consult with a lawyer and consumed most of our time in legal issues. Thus: attention! STAY AT LARGE from eDreams!
1 day ago
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eDreams.com has a 1.3 average rating from 77 reviews

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