This was my first and definitely last time booking through eDreams. I had a terrible experience and feel completely let down.I booked a ticket with Lufthansa through eDreams and had an issue with the name on the booking. I contacted multiple times— through online chat and by phone — and none of them were helpful. Every person I spoke to gave me a different answer, made empty promises, or just lied to me. It was clear they had no idea what they were doing. After days of frustration, I finally called Lufthansa directly. They were very polite and helpful, and they told me that eDreams should have contacted them directly to fix the issue — not me. Thankfully, Lufthansa resolved the issue and even apologized for how I was treated. Later, after I finished my job earlier than expected, I wanted to change my return date and come home sooner. I had paid extra for flexibility when I booked. I submitted the request — their system said it would be reviewed in 48 hours. After waiting, I got an automatic email telling me to contact the airline myself. I was shocked. Why did I pay for flexibility if I had to fix everything myself? Again, I contacted eDreams and spoke to several different agents — but they all said something different and no one actually helped. They refused to change my date, even though I said I was willing to pay more. No support. No flexibility. Nothing but careless, copy-paste replies. This agency caused me stress, wasted time, and extra costs. Their service is unprofessional, unreliable, and completely disrespectful. Don’t ever book with eDreams. First time — and definitely the last time. I do not recommend this company to anyone.