Terrible Terrible Customer Service. Waited on hold for more than 25 minutes to get help and then that help was very unhelpful. Canceled the membership due to they would not refund my ticket price, there is some clause that you must register flight or something like that. That is not what the website portrays when you are reserving a flight. The website is all about getting you to join prime so you will pay a monthly or yearly subscription. I feel like this place is a scam and not truthful will never do business with them again. Will gladly pay a regular booking fare than to deal with these people again.