Just wanted to share my awful experience with EDreams, in case it helps others avoid the same trap. I had previously subscribed to their Prime service, which I completely forgot about. They automatically renewed my subscription without any notification, and since the account was linked to an old work email that no longer exists, I never got any warning or chance to cancel. When I contacted customer service to explain the situation, they refused to refund me, even though I clearly had no access to the email they sent the notice to (if any was sent at all). Worse: there is no way to cancel online. Their platform has no cancellation option in the user account area, and when I tried calling, they told me “we’re experiencing technical issues and can’t process your cancellation right now.” I called multiple times — same excuse every time. So, I’m stuck with a subscription I didn’t want, no way to cancel, and no refund. It feels like a deliberate design to make cancellation as hard as possible. I’ve submitted a complaint to my credit card company (Amex), and I’m also filing a report with the European Consumer Centre. Avoid EDreams at all costs. Their practices are manipulative and borderline fraudulent.