I feel completely scammed by eDreams. I signed up for a 15-day free trial, booked one flight and one hotel, and canceled the trial before it expired. Despite this, they charged me two monthly subscription fees of $13.99 each through Apple Pay — a payment method I authorized for a one-time booking only, not ongoing charges. I never received any subscription confirmation email as they claim. When I contacted their support, the call centre staff were dismissive, unhelpful, and refused to acknowledge that taking money without consent is unacceptable and borders on fraudulent activity. This is not just poor customer service — it is unethical business practice. I strongly warn others to avoid eDreams unless you want to risk unauthorized charges and a complete lack of accountability when you dispute them.