Good Day, I am requesting a refund for a check-in fee I was required to pay on July 15, 2025 flying from London to Sarajevo. When it was time to check-in online, a message was received to check in at the airport. (A screenshot was not taken because the message online was received in good faith.) However, when we arrived at the airport a fee of 220 GBP was required for check in because we hadn't checked in online ( I have a copy of my receipt). Again, we were told via the message on your website to check in at the airport . There wasn't an option to check in via the edreams' website. In addition, I had to pay for a small suitcase which was a carry on bag. That fee was 70 GBP. My son who booked the flight has had two phone calls with your customer service in an attempt to settle this matter to no avail. This was my first time flying Ryanair and based on this negative experience, I will try not to ever use this airline or this booking platform again. In addition, to these non-planned fees everything has a price tag on it during the flight. For the cost of the tickets, at least water could be complimentary. I have summarized the details of my request. If further detailed information is needed, please advise. Thank you in advance for a timely response of resolution to this request. Final note: They make it extremely difficult to get help...convoluted website without a direct email or waiting on the phone for an extended time. At the time of this writing, August 30, 2025 no refund received and not resolution.