eDreams is a terrible company – never book with them! I booked a package trip to Las Vegas via eDreams (flight + hotel). What a nightmare: My original Lufthansa flight was suddenly changed to a KLM flight. But in their system, my old booking (21–28 August) was still showing. My new return flight was on 29 August, meaning I had one extra day – yet my hotel was not extended. Result → I was left homeless for one night in Las Vegas and had to book and pay for an extra night myself. On top of that, my checked baggage was included in my original booking, but with the new flights it was suddenly only included on the outbound journey, not the return. I contacted eDreams repeatedly about this. Every time I got the same copy-paste answer: “Sorry for the inconvenience.” Eventually, they confirmed to me in writing via email that I could pay for my baggage, submit the receipts afterwards, and they would reimburse me. After my trip, I submitted all documents and received confirmation from Samira (customer service) that everything was correct and that I would receive my refund within 10 business days. But suddenly, everything was reversed! No baggage refund anymore, and they shifted the responsibility for the hotel to the airline. This is ridiculous: I booked a package trip with eDreams, so they are responsible. I cannot even contact the airline directly because I don’t have a booking reference with them my booking is only through eDreams. KLM and Delta both confirmed this was eDreams’ responsibility. Yet I was pushed back and forth like a ping-pong ball. Every time I emailed or called, I only received the same useless copy-paste responses. “Sorry, sorry, sorry.” But never a solution. When I asked for proof about why my PNR number supposedly didn’t match, I got no response. I sent screenshots multiple times showing that they had promised to cover my baggage they ignored it. Samira, the agent handling my case, was conveniently “not in the office” every time I asked for her. It feels like they are playing a game, delaying things and hoping I will give up. Well, I won’t. I have all the evidence. I’ve filed a claim with my credit card company and will escalate this with my travel insurance as well. I will not stop until I am refunded. 👉 My advice: stay far away from eDreams. They lie, they make promises they don’t keep, they push responsibility away, and they leave you stranded when something goes wrong. Scam company.