Dreadful service!
Having entered the recipient's address details, the online order form then asked for my own, for which I used the auto fill facility. This overrode the delivery address, which was no longer in view, and only following payment did this error come to light. I messaged Eflorist within 10 minutes of placing the order to rectify the error to be told it cannot be corrected. The confirmation email arrived confirming the delivery address as my own and I thought that all is not lost, the recipient lives nearby, I'll just pop them round when they arrive with me. On the morning of the delivery, I received a message to say that the delivery had failed due to the address being incorrect and that the courier goes by postcode. The first line and postcode of the address the courier received from Eflorist was for my address, with an additional line of the recipient's address in-between. If what they report is correct, the postcode and first line should have been sufficient for a successful delivery, however, instead they refused to redeliver or refund. Eflorist are thieves at best. Lesson learned and I shall buy local in future.
5 months ago
www.eflorist.co.uk has a
1.2
average rating
from
113
reviews
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